Support
We're here to help
Every message gets a reply from a human on the BlueHill team — no ticket black holes. Here's how to reach us and what to expect.
Email support
Available on every plan, including trials. This is the fastest way to reach the team.
support@usebluehill.comSubmit a request
Send us a note with what you were doing, what you expected, and what happened instead — screenshots welcome. We'll open a case and follow up by email.
Open a support requestFAQ
Answers to the most common questions about the product, pricing, security, and onboarding.
Read the FAQSupport hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET). Email is monitored outside these hours, and urgent issues from Enterprise customers are triaged around the clock.
First-response times
- Starter & trialsWithin 1 business day
- ProfessionalUnder 4 business hours
- EnterpriseUnder 1 hour
Measured within support hours. Most messages are answered well ahead of these targets.
Live chat
In-app live chat is included on the Professional plan during support hours.
Enterprise
Enterprise customers get a dedicated CSM and a shared Slack channel with our team.
Looking for a demo or sales instead? Contact us here.