Powerful features for modern teams
Everything you need to manage customers, track projects, automate workflows, and gain insights—all in one unified platform designed for efficiency.
Email Integration
Send and receive emails directly within the platform with full threading and attachments.
Internal Notes
Keep private discussions visible only to your team, never seen by customers.
Notifications
Real-time alerts for new tickets, mentions, and important updates.
Kanban Boards
Visual project management with drag-and-drop cards and customizable columns.
Task Scheduling
Daily, weekly, and monthly views with due dates and recurring tasks.
Milestones
Track project progress with milestone markers and completion tracking.
Team Assignment
Assign tasks to team members with workload balancing visibility.
Auto-Responses
Send automatic replies based on ticket type or keywords.
Performance Dashboards
Real-time metrics on response times, resolution rates, and satisfaction.
Custom Reports
Build reports with filters, grouping, and export to CSV or PDF.
Trend Analysis
Identify patterns in ticket volume, topics, and customer behavior.
Team Insights
Track individual and team performance with leaderboards.
Smart ticket management
Handle customer requests efficiently with powerful ticketing that includes priority levels, status tracking, assignment rules, and full conversation history.
- Priority-based queue management
- Custom status workflows
- Automatic ticket routing
- SLA tracking and alerts
- Merge and link related tickets
- Canned responses and templates
Build forms for any use case
Create custom forms with our drag-and-drop builder. Collect customer information, onboarding data, surveys, and more with conditional logic and validation.
- 20+ field types including signatures
- Drag-and-drop form builder
- Conditional logic and branching
- Required fields and validation
- File upload with size limits
- Form responses feed into tickets
Data-driven insights
Understand team performance and customer patterns with real-time dashboards, custom reports, and trend analysis to make informed decisions.
- Real-time performance dashboards
- Response and resolution metrics
- Customer satisfaction tracking
- Team workload distribution
- Custom report builder
- Export to CSV, PDF, or email
Self-service for customers
Give customers their own branded portal to submit tickets, complete forms, track progress, and view their history. Reduce support load while improving satisfaction.
- Branded with your logo and colors
- Ticket submission and tracking
- Form completion and uploads
- Document library access
- Secure message center
- Mobile-responsive design
Granular access control
Six permission levels from owners to portal users. Control exactly who can see and do what across your organization with fine-grained permissions.
- Owner, Admin, Manager, Team, Member roles
- Customer portal access for clients
- Permission inheritance hierarchy
- Data access restrictions
- Feature-level permissions
Ready to see these features in action?
Start your free trial today and experience the full power of BlueHill. No credit card required, set up in minutes.