# Milestone A **milestone** is a defined checkpoint in the customer's journey, tied to a specific outcome that marks meaningful progress. ## Examples - "Account provisioned" (Day 1) - "First admin trained" (Day 7) - "First report generated" (Day 14) - "Go-live" (Day 30) - "First QBR" (Day 90) - "First expansion" (Day 180) - "Renewal commit" (Day 330) ## Why milestones matter Milestones create a shared scoreboard between vendor and customer. They make progress visible, anchor QBR conversations, and let you forecast renewal health (customers who hit early milestones renew at 2–3× the rate of those who don't). ## How BlueHill helps Milestones are first-class objects in BlueHill — tied to onboarding templates, visible on the customer record, surfaced in status reports. Hitting (or missing) a milestone triggers automations or flags health-score changes. Related: [Customer journey](/glossary/customer-journey) · [Onboarding](/glossary/onboarding) · [Success plan](/glossary/success-plan)